As part of a comprehensive strategy to fulfill the objectives outlined by the North Carolina Carbon Plan, Duke Energy has crafted a suite of digital self-service tools. These tools are designed to provide a smooth transition for customers through the different phases of their journey: awareness, consideration, decision/purchase, retention/loyalty, and advocacy.

Interdisciplinary teams integrated a variety of high-engagement features, such as monthly usage alerts, an innovative recommendation tool, a digital app for self-managing rate changes, and detailed home energy analysis reports, all designed to meet the diverse needs of customers.

Join Duke Energy on this digital journey as they demonstrate how their digital teams and products connect with customers through flexible savings options and maintain active engagement throughout and beyond the enrollment process.