Nova Scotia Power and Public Service Company of New Mexico (PNM) are both turning to time of use (TOU) or Time of Day (TOD) rates and AI-enabled solutions and analytics to bridge the gap between customer engagement and flexible grid management. 

Featuring panelists from both utilities, this session will provide best practices and real-world lessons from their TOU journeys, including: 

• How TOU rates fit within their strategic grid management plans—why TOU?  
• How utilities can leverage behind-the-meter analytics and intelligence to deeply understand their customers and optimize grid operations.
• How to build a business case for TOU rates and realize real-world load-shift value from their implementation. 

The goal of this session is to give attendees a vision for how TOU rates and AI driven analytics can help deliver a truly resilient and modern grid when customer-centric solutions are seamlessly integrated with grid management.

Session sponsored by Bidgely