Enedis is the largest European Distribution System Operator (DSO), responsible for the French distribution network, serving 35 million customers and managing 1.4 million kilometers of power lines.

Following the completion of its Advanced Metering Infrastructure roll-out, Enedis has upgraded its real-time operational organization to leverage the new capabilities. In every region of France, real-time data flows to newly designed Smart Low Voltage Control Centers. These 25 control centers centralize and cross-reference data collected from meters (via AMI), customer call centers (OMS), field technicians (WFM), Medium Voltage equipment (SCADA & ADMS), and IoT sensors deployed across the grid.

In the event of an alert (such as a fault or predictive maintenance), the LV control center supervisor can locate the incident using smart meters, network sensors, field technicians, and AI software capable of predicting breakdown locations. Field interventions are managed and controlled remotely in real-time, 24/7. Control center operators communicate directly with field technicians to guide them precisely to the incident location and update the estimated repair time.

Each control center can mobilize teams from across the region (approximately 2 million customers), especially when a significant number of technicians are needed for a large-scale crisis.

Enedis is the first European utility to industrialize the Smart Grid on such a large scale to improve network troubleshooting, customer experience, and supply quality. This project has enhanced our tools and redefined our operational approaches in various areas, including predictive versus corrective maintenance, tool-assisted decision-making for outage management, establishing new offices (crisis and cybersecurity proofed), managing climatic crises, monitoring telecom chains, etc.

We propose to present the rationale behind this transformation project, its implementation, and the lessons learned, as experienced directly by the national project manager