The utility industry has been facing new challenges in dealing with Big Data, in order to utilize them to improve decision-making and deploy smarter grid infrastructure. In the past decade, how to leverage AMI data for customer analytics, demand response, load research, and rate design, has become a top priority for the utility industry. The criticality of modernizing the load research process from a sample design to using 99% of data could lead to more intelligent rate design and better load forecasting both short-term and long-term at both the distribution and bulk system level.

In this panel, experts from Exelon, Baltimore Gas and Electric (an Exelon company), and Duke Energy will discuss how they leverage data from customer analytics to decarbonization planning. The panelists will discuss the successful experience of investing time and resources into unlocking AMI interval data and customer data to help with internal decision-making, customer programs and experiences, and grid readiness. 

Key Takeaways:

• The new development of optimal products and services across demand response, energy efficiency, dynamic rates, and electric vehicles
• How the latest analytics can help a utility better understand each customer's load shape
• Understand what is going on behind the meter
• Insights into large customers and better forecasting
• Electrification and the future of gas system planning
• How integrating electric and gas systems could offer a cost-effective and realistic approach to decarbonization