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Customer engagement is increasingly important for resiliency and customer satisfaction. This topic covers tools and technologies aimed at keeping the utility/customer relationship mutually beneficial, including AMI, data management, disaster response, user interfaces, energy efficiency, interconnection, C&I, and more.
Featured content
Making sense of AMI 2.0 with CPS Energy, National Grid, and Snohomish PUD
March 27 | 11:00-11:50 AM | C142
In this session, hear from three utilities that are at different stages of their AMI 2.0 journey: National Grid, CPS Energy, and Snohomish PUD. They will share their experiences, challenges, and successes in developing and implementing their AMI 2.0 strategies, moderated by Cognizant. You will also learn about the AMI 2.0 Innovation Council, a network of utility peers and solution providers that’s working jointly to refine use cases and drive best practices across the industry.
Duke's tools for transitioning customers to time-of-use
March 26 | 9:00-9:50 AM | C147/154
Join Duke Energy on this digital journey as they demonstrate how their digital teams and products connect with customers through flexible savings options and maintain active engagement throughout and beyond the enrollment process.
Customer engagement educational opportunities
- Utility University
- Grid Modernization
- System Planning
- Customer Engagement
- Bulk Power
- Artificial Intelligence
- Smart Cities
- Reliability and Resilience
- Storms and Wildfires
- DERMS
- Transportation Electrification
- Workforce
- Digital Transformation
- DER
- AMI
- Asset Management
- Data Analytics
- Grid Edge
- Communication Networks
- Data Centers
- Virtual Power Plants
8:00 AM
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C1240 mins
- Utility University
- Grid Modernization
- Customer Engagement
This Utility University course is open to any attendee with an all-access or utility all-access badge. These courses are first come, first served onsite in Dallas, however, pre-registration is still r ...
10:00 AM
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C147/ 15450 mins
- Customer Engagement
- Bulk Power
- Grid Edge
- Data Centers
- Virtual Power Plants
The impact of electrification on distribution systems is only part of the new load growth equation. While these loads are somewhat flexible, utilities in many regions of the country are also facing re ...
11:00 AM
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C144/ 14550 mins
- Customer Engagement
- Artificial Intelligence
- Data Analytics
Southern Company is revolutionizing customer engagement by leveraging generative AI and machine learning through an innovative customer lakehouse to develop a comprehensive 360-degree view of customer ... -
C15550 mins
- System Planning
- Customer Engagement
- Smart Cities
Smart cities will require a significant build-out of electrical infrastructure to support the demand for low-carbon and reliable electricity. In doing so, electric utilities will need to balance requi ... -
C150 mins
- Customer Engagement
- Transportation Electrification
- AMI
Residential customers with a 100-amp service who are considering the purchase of an EV often trigger distribution service panel, wire, and transformer upgrades. The costs of these upgrades can amount ...
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9:00 AM
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C350 mins
- Customer Engagement
- Transportation Electrification
As electric vehicles reach mass-market adoption, the industry is at a critical point of addressing the current barriers and challenges associated with managed charging and vehicle-grid integration (VG ... -
C144/ 14550 mins
- Customer Engagement
- DER
With ambitious net-zero targets, the global energy transition is reshaping load and generation. Regulatory pushes in key countries have fueled rapid growth of DERs, while increasing data center demand ... -
C147/ 15450 mins
- Customer Engagement
- Digital Transformation
As part of a comprehensive strategy to fulfill the objectives outlined by the North Carolina Carbon Plan, Duke Energy has crafted a suite of digital self-service tools. These tools are designed to pro ...
10:00 AM
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C147/ 15450 mins
- Customer Engagement
- Bulk Power
- Workforce
In the face of unprecedented growth experienced by Georgia Power, the importance of seamless communication and collaboration across transmission and distribution organizations cannot be overstated. As ...
10:15 AM
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Grid Edge Technologies Knowledge Hub- Booth #2041, Exhibit Floor30 mins
- Customer Engagement
- DERMS
- Grid Edge
Join us to learn how to boost customer satisfaction and make the most of your grid investments. We'll highlight the elements of a winning customer engagement and services roadmap, with tips you can st ...
11:00 AM
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C144/ 14550 mins
- Customer Engagement
- DER
- Communication Networks
Demand response (DR) programs are key for enhancing grid reliability and resilience, yet face significant participation hurdles in low-income and underserved multifamily communities due to connectivit ...
1:00 PM
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C15650 mins
- Customer Engagement
- Artificial Intelligence
- Digital Transformation
- Asset Management
In this session, Exelon will explore how its award-winning analytics team is pioneering the use of generative AI technology to materialize novel capabilities across various organizational functions wi ...
2:00 PM
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C14650 mins
- Customer Engagement
- Artificial Intelligence
- Storms and Wildfires
- Asset Management
Artificial intelligence and machine learning are being used at Con Edison to withstand the challenges of weather events and their increasing severity across their service territory. Utilizing historic ...
9:00 AM
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C14250 mins
- Customer Engagement
- AMI
- Data Analytics
The utility industry has been facing new challenges in dealing with Big Data, in order to utilize them to improve decision-making and deploy smarter grid infrastructure. In the past decade, how to lev ...
10:00 AM
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C14250 mins
- Customer Engagement
- AMI
Southern California Edison conducted an extensive market assessment in 2023 to benchmark the current state of AMI technology and emerging technology trends. Based on research it was determined current ...
10:25 AM
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C15625 mins
- Customer Engagement
- Reliability and Resilience
- DER
Driven by organizational and legislative initiatives, utility grid planning and customer-facing programs are being developed that promote the equitable adoption of DERs. These programs intend to offer ...
11:00 AM
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C14250 mins
- Customer Engagement
- AMI
Advanced metering infrastructure (AMI) 2.0 is the next wave of smart metering that promises to transform how utilities and customers interact and benefit from energy data. However, the path to AMI 2.0 ...
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