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Featured content
Making sense of AMI 2.0 with CPS Energy, National Grid, and Snohomish PUD
March 27 | 11:00-11:50 AM | C142
In this session, hear from three utilities that are at different stages of their AMI 2.0 journey: National Grid, CPS Energy, and Snohomish PUD. They will share their experiences, challenges, and successes in developing and implementing their AMI 2.0 strategies, moderated by Cognizant. You will also learn about the AMI 2.0 Innovation Council, a network of utility peers and solution providers that’s working jointly to refine use cases and drive best practices across the industry.
Duke's tools for transitioning customers to time-of-use
March 26 | 9:00-9:50 AM | C147/154
Join Duke Energy on this digital journey as they demonstrate how their digital teams and products connect with customers through flexible savings options and maintain active engagement throughout and beyond the enrollment process.
Customer engagement educational opportunities
8:00 AM
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This Utility University course is open to any attendee with an all-access or utility all-access badge. These courses are first come, first served onsite in Dallas, however, pre-registration is still r …
10:00 AM
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In this session, experts explain foundational considerations for utilities seeking to level-up their customer service experience with data from across their organization, using assistive and autonomou …
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The impact of electrification on distribution systems is only part of the new load growth equation. While these loads are somewhat flexible, utilities in many regions of the country are also facing re …Chairperson
10:15 AM
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Take aways: Discover why having an all-in-one customer solution will help utilities best achieve their VPP goals, especially when it comes to customer engagement and participation Dive into a real-wor …
11:00 AM
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Interconnection is at the heart of the evolving energy landscape, integrating next generation power production, small customer load, and large energy users like hyperscale data centers. This session w …
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Residential customers with a 100-amp service who are considering the purchase of an EV often trigger distribution service panel, wire, and transformer upgrades. The costs of these upgrades can amount …
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Smart cities will require a significant build-out of electrical infrastructure to support the demand for low-carbon and reliable electricity. In doing so, electric utilities will need to balance requi …
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Southern Company is revolutionizing customer engagement by leveraging generative AI and machine learning through an innovative customer lakehouse to develop a comprehensive 360-degree view of customer …
2:00 PM
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Every building on the grid is an opportunity to reshape our energy future. Imagine the possibilities if you knew exactly how much energy every home consumed and produced today, and if you could accura …
4:15 PM
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When Enel X shut down its network, customers with JuiceBox chargers were left stranded, facing significant efforts to replace or reconfigure their systems. This disruption could have been avoided if t …
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Learn how CapTech is at the forefront of innovation by helping major utility underground programs enhance customer trust through the use of Augmented Reality (AR). Learn how AR is not just acceleratin …
9:00 AM
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As part of a comprehensive strategy to fulfill the objectives outlined by the North Carolina Carbon Plan, Duke Energy has crafted a suite of digital self-service tools. These tools are designed to pro …Chairperson
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With ambitious net-zero targets, the global energy transition is reshaping load and generation. Regulatory pushes in key countries have fueled rapid growth of DERs, while increasing data center demand …
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As electric vehicles reach mass-market adoption, the industry is at a critical point of addressing the current barriers and challenges associated with managed charging and vehicle-grid integration (VG …Chairperson
10:00 AM
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Nova Scotia Power and Public Service Company of New Mexico (PNM) are both turning to time of use (TOU) or Time of Day (TOD) rates and AI-enabled solutions and analytics to bridge the gap between custo …
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In the face of unprecedented growth experienced by Georgia Power, the importance of seamless communication and collaboration across transmission and distribution organizations cannot be overstated. As …
10:15 AM
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Join us to learn how to boost customer satisfaction and make the most of your grid investments. We'll highlight the elements of a winning customer engagement and services roadmap, with tips you can st …
11:00 AM
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As the demand for public EV charging continues to grow, selecting the right locations and designing cost-effective, future-proofed insfrastructure is critical to maximizing utilization and return on i …
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As utilities set more ambitious decarbonization and load flexibility goals, engaging and activating customers at scale is more important than ever. Today's customers expect seamless, personalized expe …
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Demand response (DR) programs are key for enhancing grid reliability and resilience, yet face significant participation hurdles in low-income and underserved multifamily communities due to connectivit …Chairperson
1:00 PM
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In this session, Exelon will explore how its award-winning analytics team is pioneering the use of generative AI technology to materialize novel capabilities across various organizational functions wi …
2:00 PM
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This session is Presented by PG&E and TESCO Metering As wildfires, extreme weather, and aging infrastructure increase the frequency of power outages, utilities face growing challenges in ensuring grid …
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In this session, National Grid will share highlights from the recent AMI 2.0 meter rollout in New York and Massachusetts and the benefits already being realized from meters, including their work with …
9:00 AM
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The utility industry has been facing new challenges in dealing with Big Data, in order to utilize them to improve decision-making and deploy smarter grid infrastructure. In the past decade, how to lev …Chairperson
10:00 AM
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Southern California Edison conducted an extensive market assessment in 2023 to benchmark the current state of AMI technology and emerging technology trends. Based on research it was determined current …Chairperson
10:25 AM
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Driven by organizational and legislative initiatives, utility grid planning and customer-facing programs are being developed that promote the equitable adoption of DERs. These programs intend to offer …
11:00 AM
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Advanced metering infrastructure (AMI) 2.0 is the next wave of smart metering that promises to transform how utilities and customers interact and benefit from energy data. However, the path to AMI 2.0 …Chairperson
