Yancarlo Alcantara is a Senior IT Application Analyst for Glendale Water and Power (GWP), the municipal utility provider serving the City of Glendale, California. With over 12 years of experience in the utility sector, Yancarlo leads the Business System Support team, overseeing the Customer Information System (CIS), Advanced Metering Infrastructure (AMI) applications, and their associated servers, networks, and integrations. He holds a Bachelor’s Degree in Electrical Engineering from California State University, Northridge, and is dedicated to leveraging technology to enhance utility operations and customer services.